shipping policy

At Y2KPHONES, we’re committed to delivering your order efficiently and reliably, no matter where you are in the world. Below you’ll find important information about our shipping timelines, carriers, responsibilities, and what to expect during delivery.

Lunar New Year Shipping Notice

Due to Lunar New Year supplier closures, orders placed between 13 February and 23 February will not be dispatched immediately. All orders placed during this period will be shipped from 24 February. We are also using this time to complete a planned brand refresh, including the launch of our new website.

By placing an order during this period, you acknowledge and accept the adjusted dispatch timeframe.

Shipping Timeframes

We offer free worldwide shipping on all orders. Delivery generally takes 7–14 days, depending on your location.

Please note:

  • This timeframe does not include processing time of 1–5 days.
  • All international orders are subject to customs clearance, which may affect delivery times depending on your country’s procedures.
  • We are not responsible for delays caused by your local delivery company or customs process.

Order Processing

After your payment is approved, your order will go through our processing stage, which takes 1–5 days. During this time, your device is tested and carefully packed for shipment.

Shipping & Handling

We ship internationally from our partner facilities in China and the United Kingdom. Depending on the product and stock availability, orders are dispatched from either our restoration partners in China, where devices are sourced, inspected and refurbished, or from our UK stock location for faster delivery to certain regions.

All orders include free worldwide shipping and come with tracking details, which are emailed within 1–5 days of purchase. This allows customers to follow their parcel from our warehouse all the way to their doorstep.

Once dispatched, orders are typically handled by Royal Mail, SunYou, 4PX or Singapore Post, depending on the destination. When the parcel arrives in the destination country, it is transferred to a local courier for final delivery. A new local tracking number is then assigned, accessible through the tracking link provided via email.

Our international logistics network allows us to deliver to customers in over 90 countries, ensuring that every device is securely packaged and handled with care from dispatch to delivery.

Accuracy of Shipping Information

Please ensure all shipping information is accurate before finalising your purchase. It is the customer’s responsibility to provide the correct/full name, address, postcode/ZIP code and any additional delivery details.

If we notice potential errors, we may reach out to confirm before dispatch. However, if incorrect, incomplete or undeliverable information results in a delay, loss, or misdelivery, we cannot be held liable.

If your package is returned to us due to an incorrect address, we can either:

  • Reship the order (additional shipping fees may apply), or
  • Issue a refund once the returned item is received and confirmed

We require clear tracking proof that the item has arrived back at our facility.

By placing an order, you confirm that the shipping details you provide are accurate and complete.

Customs, Duties & Taxes

We ship to every country worldwide, but please be aware that your country’s customs office may apply import duties, taxes, or fees. These charges are not included in our product prices and are the responsibility of the customer.

To help minimize the risk of additional charges, we declare our packages as low-value items. While this reduces the likelihood of fees, any applicable import charges remain the buyer’s responsibility.

Unfortunately, we cannot estimate or cover these costs as they vary by country.

Customs Clearance Delays

One of the most common causes of shipping delays is customs clearance in the destination country.

Every international order must pass through customs, and clearance times vary depending on the country, season, and parcel volume. Some parcels are cleared quickly, while others may take several days or even weeks.

Delays can occur due to:

  • High parcel volumes
  • Random inspections
  • Additional paperwork
  • Pending tax and duty assessments

Once your parcel enters your country’s customs system, we are not responsible for delays.

To reduce risks, we declare items at a low value, but delays are still possible.

If your parcel is stuck in customs for more than 10 business days, we recommend contacting your local customs office directly. You are also welcome to email us at support@y2kphones.com for assistance.

Uncollected or Held Parcels

In jurisdictions where customs collection or clearance is required, it is the customer’s responsibility to ensure the parcel is collected or that any fees are paid to release the package. Failure to do so may result in the parcel being returned, held indefinitely, destroyed, or lost. Y2KPHONES is not liable for any loss, destruction, or non-delivery resulting from a customer’s refusal or failure to pay customs charges or collect the parcel from their local authority. It is the customer’s responsibility to be aware of and understand the import regulations and customs practices of their own country before placing an order.

Unclaimed or Refused Deliveries

If a delivery is refused or a parcel is not collected within the required timeframe, it may be returned to us or destroyed by the courier.

  • Destroyed Shipments: If a parcel is destroyed because the customer refused delivery or failed to collect it, no refund will be issued. In some cases, we may be able claim partial reimbursement from our shipping partners. If successful, we will pass this on to the customer, minus any fees incurred.
  • Returned Shipments: If the parcel is returned to us, we will issue a refund minus all shipping costs (including return fees charged by the courier).
  • Customs Duties & Taxes: We are not responsible if a customer refuses delivery due to customs charges. All duties and taxes are the customer’s responsibility.

Please ensure you are available to receive your order and aware of local import requirements before placing an order.

Third-Party Tracking Apps

We do not use, manage, or support third-party tracking applications such as the Shop App. While these apps may automatically import order information, they often display delayed or inaccurate shipping statuses, particularly for international orders.

For the most accurate and up-to-date tracking information, customers must rely on the tracking link provided in their shipping confirmation email or directly on the carrier’s official website. Y2KPHONES is not responsible for any misinformation, delays, or discrepancies shown in third-party tracking platforms.

Post-Delivery Responsibility

Once an order has been delivered to the address provided at checkout, responsibility for the parcel transfers to the customer. Our couriers provide delivery confirmation, which may include GPS tracking, timestamp, and/or photographic proof. When this confirmation is issued, the delivery is officially considered complete.

Y2KPHONES is not liable for any loss, theft, or damage that occurs after the parcel has been delivered.

Tracking Support

If your tracking number isn’t active right away, don’t worry, tracking links often take 24–72 hours to update after dispatch.

If you haven’t received an active tracking update after 7 business days, please contact us at support@y2kphones.com and we’ll be happy to help.

Final Note

By placing an order with us, you confirm that you have read, understood and agreed to the terms outlined in this Shipping Policy.

We thank you for shopping with Y2KPHONES and appreciate your trust in us to deliver something special, no matter where you are in the world.