Guide

How We Test And Grade Every Phone

The five steps every phone goes through before it ships, and exactly what each condition means.

5 min readThe Y2KPHONES teamUpdated November 2026

Every phone

Five steps before it ships

1SourcedOriginal devices from Japan, South Korea and China, through one trusted partner facility.

2InspectedEach phone is assessed on its own for its components, performance and core functions.

3RestoredRefurbished phones are cleaned and data wiped. Worn components are replaced.

4TestedCalls, display, keys, battery performance and connectivity, all checked.

5ShippedPacked securely and sent with tracking. Most orders arrive 7 to 14 days after dispatch.

The checklist

What we check

CallsSpeaker and microphone

DisplayInner and outer screens

KeysEvery key and button

BatteryHolds and takes charge

ConnectivitySIM, WiFi and Bluetooth

Data wipedReset before it ships

CleanedProfessionally cleaned

PackedBoxed and padded

Condition grades

What each condition means

New (Sealed Box)Factory sealedUnopened, in its original sealed boxExactly as it left the factoryNo apps added, you set it up

NewUnusedNever usedWith or without its box, as listedTested before dispatch

RefurbishedPreviously owned, restoredInspected, cleaned and data wipedWorn parts replacedNever sold in poor condition

Peace of mind

6 month warranty on every phone

Battery and hardware are covered from the day your phone arrives. Most problems turn out to be a setting, so message us first with a short photo or video. If it is a fault, battery issues are fixed with a free replacement battery and hardware faults are covered for 6 months. See what the warranty covers.

Contact the team

Questions

What does the 6 month warranty cover?

Battery and severe hardware faults for 6 months from delivery. Battery faults are fixed with a free replacement battery.

What if my phone arrives faulty?

Tell us within 14 days of delivery with a photo or video. We will try to fix it with you first, and arrange a return if we cannot.

Will a refurbished phone show signs of use?

Light signs of use are possible. We do not sell phones in poor cosmetic or working condition.

Why do sealed phones not have apps?

Sealed phones are never opened before they reach you, so we cannot add anything. The team can talk you through setup once it arrives.

Tested, graded and ready to ship

Every phone checked by the team before it leaves.

Shop flip phones

Tested before dispatch6 month warrantyFree worldwide shipping